"Our support engineers, with their professional skills and industrial experience, are highly regarded for their first-class support and rapid response times"
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Support is available during normal business hours, 8.00–12.00 and 13.00-17.00, by phone and e-mail. Anybody working at licensees site using licensees license may contact support. Those who contact support are assumed to have a knowledge level in using the software corresponding to a basic training course.
Newsletter The EDR&Medeso Newsletter is available to everybody interested in keeping themselves informed with the latest news. The Newsletter covers topics like Product News, Company News, Tips&Tricks, Upcoming Training Courses, Upcoming Events etc |
Contact
You can reach us during business hours, 8.00-12.00 and 13.00-17.00, at:
EDR&Medeso Support:
Phone +46 21 470 35 60
EDR&Medeso Company:
Phone +46 21 470 35 50
E-mail:
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Quick support
Online meetings
In addition to common support procedures such as phone and email, we also offer support services with Online meetings. This makes the support to our customers even more effective. They are able to follow the explanations of the support engineers on their computer screens and vice versa. The effectiveness of solving the cases increases considerably. Online meetings is the next best way of solving cases after on-site support.
For further information see: Online meetings
